Terms and Conditions

This page states the terms and conditions under which you use the website www.chelsealeewinterbottom.com Use of the www.chelsealeewinterbottom.com website constitutes full agreement with these Terms & Conditions as stated below.

1. APPLICATION

1.1 These Terms and Conditions will apply to the purchase of the goods by you (hereafter referred to as either “the customer”, or “the purchaser” or “you”) from Chelsea Lee Winterbottom, trading as chelsealeewinterbottom.com, of 23 Leighton Road, Southampton SO19 2FS, with email address clw@chelsealeewinterbottom.com ; and telephone number 07792347163 (hereafter referred to as “the supplier” or “us” or “we”).

1.2 These are the Terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these Terms and Conditions.

2. INTERPRETATION

2.1 Contract means the legally-binding agreement between you and us for the sale and purchase of the Goods;

2.2 Goods means any goods that we supply to you, of the number and description as set out in the Order;

2.3 Order means the Customer’s order for the Goods from the Supplier as set out in the Customer’s order or in the Customer’s written acceptance of the Supplier’s quotation.

3. GOODS PAYMENTS AND DELIVERY CHARGES

3.1 We can only supply Goods that are ordered online via the website, directly via email, directly via our official social media pages or directly via telephone. On occasion, in person consultations regarding bespoke commissioned goods will be accepted, at our discretion. 

3.2 The description of the Goods in our website or social media pages or other form of advertisement does not constitute a contractual offer to sell the Goods

3.3 When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay.

3.4 A Contract will be formed for the Goods ordered, only upon the Supplier sending an email to the Customer confirming the Order has been accepted and providing details and/or specification of the Order 

3.5 Any quotation for personalised or commissioned work is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.

3.6 No variation of the Contract, whether about description of the Goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.

3.7 All payments, including shipping costs, must be paid by via Paypal. We will not accept any other form of payment. All transactions will be completed on a secure server for the protection of all parties.

3.8 We are not responsible for any international duties, fees or taxes. All international duties, fees and taxes in respect of any Order are the sole responsibility of the purchaser.

4. DELIVERY TIMESCALES AND SHIPPING

4.1 Orders are collated at 9am Monday to Friday. Any Orders received after 9am Monday to Friday or at any time Saturday to Sunday will not be processed until the next working day. 

4.2 Orders will not be dispatched until payment is received in full or you have received a confirmation of your Order from us (whichever is soonest).

4.3 Orders will be dispatched within two working days of full payment or confirmation of your order being received by you. All UK parcels are shipped via courier and will require a signature upon delivery. Details of the courier and any delivery date/time will be provided when the item is dispatched. 

4.4 We are not responsible for the late delivery of your Order or any delivery delays incurred due to the Courier not being able to deliver your goods as a result of no one being able to sign for the delivery.  Any Goods returned to the supplier will be re-dispatched at an agreed additional cost to you to cover any reasonable re-delivery fees.

5. PRICES

5.1 Prices are as stated on the website and are subject to change at any time without notice.

5.2 The price of the Goods and any additional delivery fees or other charges for the Goods, and the total price of them and the charges, is that as set out on the website at the completion of your Order, and as confirmed at the date we accepted/confirmed the Order or such other price as we may agree in writing.

5.3 Prices and charges include VAT at the rate applicable at the time of the Order.

5.4 In the event that any Goods are mistakenly listed at an incorrect price on www.chelsealeewitnerbottom.com or our official Social Media pages, we reserve the right to refuse or cancel any Orders placed for Goods listed at the incorrect price. We reserve the right to refuse or cancel any such Orders whether or not the Order has been confirmed and your payment method charged. If your payment method has already been charged for the purchase and your Order is cancelled, we shall issue a refund in the amount of the incorrect price.

6. GOODS AVAILABILITY 

6.1 We will use all reasonable endeavours to ensure that our website does not have any problems and that the Goods displayed are available. However due to the nature of our business and the individual nature of the Goods we sell, we cannot guarantee the availability of the website or that any Goods listed on the site are either in stock or available. Items will be allocated on a time-ordered basis and in the case of an ordered item being found to be out of stock at the time the order is processed, alternative Goods or a full refund will be offered.

7. WARRANTIES AND LIABILITIES

7.1 We are unable to provide any warranties in relation to the Goods provided over and above our statutory obligation to provide Goods of satisfactory quality in accordance with the Sale of Goods Act 1979 as amended by the Sale and Supply of Goods Act 1994.

7.2 We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not meet the following obligation.

7.2.1 Upon delivery, the Goods will:

a) be of satisfactory quality

b) be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and

c) conform to their description.

7.3 It is not a failure to conform if the origins of the failure lie with the purchaser.

7.4 Except in relation to liability for death or personal injury our liability for negligence shall be limited to the total value of the transaction. We shall not be liable for any indirect, consequential, or special losses even if we have previously been advised of the likelihood of such losses.

8. RETURNS, EXCHANGE AND REFUNDS

8.1 All products sold at www.chelsealeewinterbottom.com are verified by us as genuine articles and/or bespoke one of a kind pieces or limited edition prints.

8.2 Whilst we are confident you will be satisfied with your purchase, in the unlikely event that you are dissatisfied with your purchase, returns are accepted within 14 days of receipt or one month of purchase, (whichever is soonest) provided that the Goods are returned in their original condition within their original packaging (where applicable), alongside original proof of purchase. Whilst we are happy to exchange Goods for a credit note or alternative Goods of the same value minus any shipping or packaging costs, a refund in the event of the return of non-faulty Goods is strictly at our discretion.

8.3 Dispatched Goods should be returned to us via post. In the event a refund is agreed on any non-faulty item then this will be minus the shipping and packaging cost. We cannot accept responsibility for loss or damage to any returned Goods whilst in transit. If you do have to return any item, we strongly recommend that you use a trackable signed for parcel delivery company or a courier service.

8.4 All Orders found to be faulty or not as described will be refunded in full after we have received the item back. All Orders found to be faulty or not as described must be reported to clw@chelsealeewinterbottom.com, with photographic evidence, within 14 days of receipt otherwise all guarantees and insurance are expired. We will endeavour to replace items after this, however this is not guaranteed.

8.5 For overseas / non UK Orders, once the Goods have left the UK, we cannot be held accountable for any damages or imperfections caused by international freight services or customs handling. With any overseas / non UK order we suggest appropriate insurance is taken out to cover such eventualities that are reasonably outside of our control.

8.6 8.6 We do not offer a returns policy for any commissioned artwork Goods. These pieces are bespoke and created according to our customers’ specific and personalised requirements and therefore cannot be returned or exchanged.

8.7 For commissioned artwork Goods that have been ordered via a deposit structure, the 50% deposit placed at the outset of the Order is non-refundable if a refund or cancellation is requested prior to completion of the piece.  Upon completion and payment of the remaining 50% balance, the full 100% of monies paid becomes non-refundable in the event of a return unless the Goods are evidentially faulty or not as described / agreed at the time the Order was confirmed by us to you

8.8 All refunds will be processed in GBP. We cannot be held accountable to changes in exchange rates.

8.9 Please note, the returns policy noted in herein is only applicable for orders placed and completed through our website or our official social media pages and does not apply to any purchases made via any external events or independent shows or events we may display our work at. In the event you purchase Goods via an external event or independent show then you will be provided with a different set of terms and conditions at the point of sale.

9. CHANGES TO WEBSITE

8.1 Due to the nature of our business and the products we produce and sell, our website is constantly changing and these terms and conditions may be updated from time to time. We reserve the right to change the terms and conditions without notice.

10. INTELLECTUAL PROPERTY RIGHTS 

10.1 The rights in the designs and content of this website are owned by Chelsea Lee Winterbottom unless otherwise stated. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute, display, post or transmit any part of this site without permission. All trademarks, product names and company names or logos featured on this website are the property of their owners.

11. THIRD PARTY LINKS

10.1 In an attempt to provide increased value to our customers and visitors to our website, we may link to other sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of our own. These linked sites are only for your convenience and therefore you access them at your own risk.

12. VARIATIONS IN GOODS AND PRODUCTS

12.1 The description of the Goods is as set out in our website, official social media pages or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or size.

12.2 In the case of commissioned Goods made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.  Our confirmation of your Order will detail these requirements and will be deemed as final unless you contact us within 24 hours of receipt of the confirmation to discuss further.

13. PRIVACY AND COOKIES

13.1 We acknowledge that we are bound by the Data Protection Act 1998 and that we will not disclose your details to any third party without your express written consent. As a matter of good practice, we do not share any personal information with anyone and will not sell it to others. For more information about our Privacy and Cookies Policies, please see our Privacy Policy on our website.